Refund policy

Return Policy

 Warranties on items such as atomisers and cartomisers/clearomisers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long warranty on these items. You must inform us within 2 working days if you have received a dead on arrival item so we can provide a replacement. Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken. We offer a 20 day warranty on other items such as [but not limited to]: batteries, cases, chargers, etc. which covers any manufacturing faults. If a product shows signs of heavy damage or neglect, this may void your warranty. Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods.

ROYAL MAIL NOT TRACKED SERVICE! If you select this option we cannot guarantee that your goods will reach you. This is because there is no tracking information. Unfortunately we cannot accept any liability for loss of products if you select this service as we do offer a tracked service as well. On checkout the non tracked option does state that Terms and Conditions do apply. If you do have any other queries or questions please do feel free to contact us.