Customs Information

If we are shipping items Internationally (Outside of the UK) we will automatically issue a customs form with your order. This will outline our details and the enclosed products. 

Once the goods have left our premises then any extra charges due to customs MUST be covered by you the consumer of the goods. This is our policy and there is no exceptions. We also take no liability for any items damaged or removed by Customs. If you know that Vaping products are banned in your country then we cannot accept any liability for this. If customs remove your package we will NOT issue a refund or accept any liability even if the package is returned to us. You must get in touch with your local authorities if this occurs. We also do NOT take responsibility for any loss of goods via their journey from us to you. We will always ship using Royal Mail for International shipments. 

ROYAL MAIL NOT TRACKED SERVICE! If you select this option we cannot guarantee that your goods will reach you. This is because there is no tracking information. Unfortunately we cannot accept any liability for loss of products if you select this service as we do offer a tracked service as well. On checkout the non tracked option does state that Terms and Conditions do apply. If you do have any other queries or questions please do feel free to contact us.

The UK law states that we are not able to ship over 1Litre of liquid at any one time. So please bear this in mind when placing your order. And stated again we will accept no responsibly for any actions taken via Customs.

Also failing to pay duty goes against our terms and conditions therfore we will not issue refunds for orders where duty has not been paid.

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